Is the fulfilment service really free to join?
Yes. No joining fee, no monthly charge, no minimum order, no contract that traps you. You pay for an order when you have an order, and nothing in between. We earn on the printing, so we are only paid when you have actually sold something.
I have zero followers and no idea what to sell. Is this pointless for me?
No, and it is the situation most people write to us in. We will help you pick a direction and choose your first products, and it costs you nothing to try. What we cannot do is want it for you. You will still have to post, reply to people, and keep going for longer than feels reasonable before anything happens.
How much money do I actually need to start?
Enough to cover the first few orders as they come in, and that is all. There is no stock purchase and no minimum. If you sell three items in your first week, you pay for three items. That is the entire point of the model.
Whose name is on the parcel?
Yours. Your packaging, your insert, your return address, your courier account. Nothing in the box says ThirdDimension unless you specifically want it there.
What stops you from selling to my customers directly?
A signed agreement that binds both of us. It says we will not contact, market to, or sell directly to any buyer whose details come through your orders. It also protects you from us approaching your suppliers or your staff. If that clause matters to you, ask to read it before you send us anything.
How long does an order really take?
Up to five working days from payment to dispatch, then two to four days with the courier. Quote your customer the longer end of that. If something is genuinely urgent, ask us and we will tell you whether we can fit it in that week rather than promising and missing.
Can you actually handle it if I suddenly get busy?
We run our own machines in Lahore, work with a partner farm running over a hundred printers, and are adding capacity of our own. Spikes go out to the farm. If we ever cannot meet a timeline we will tell you before you take the orders, not after you have promised them.
Can I get a product nobody else is allowed to sell?
Yes. Custom product design turns your idea, sketch or reference photo into a model reserved for you alone. It is the most reliable way to stop competing with everyone else selling the same catalogue. Some existing catalogue items are also reserved and not available for resale, and we will tell you which ones those are before you build anything around them.
Do I need my own courier account, and can you help me open it?
Yes to both. The parcel needs to be booked in your name so the cash on delivery reaches you directly and the tracking belongs to your brand. We walk you through opening a PostEx or Leopards account and test it with a live parcel before you start selling.
What if the print arrives damaged or wrong?
If we printed the wrong thing, printed it badly, or packed it badly, we replace it at our cost and ship the replacement. If the courier damaged it in transit, that is a claim on your courier account and we will give you photographs and packing evidence to support it. If the customer simply changed their mind, that falls under refusals.
Do I have to take the website or marketing packages?
No, and most people do not. The printing works entirely on its own and you can stay there forever. We would rather you spent money on advertising after you have proof that something sells, not before, and we will say that to you even when it costs us the sale.
Can I sell outside Pakistan?
Talk to us first. International shipping is possible but the economics are completely different, cash on delivery does not apply, and timelines stretch. It is not something we would recommend for a first product business.